Answers.
Without the runaround.

The Free plan is $0 a month, for good. Plus is $39 a month and Pro is $99 a month. Every plan has every feature — plans only change the booking fee, the merch share and support. See pricing.

One booking fee on each card payment for a tattoo: 9.9% on Free, 4.5% on Plus, 3.5% on Pro. Your client pays it by default, and it covers card processing — no processing line, no surcharge, no hidden fees.

Yes. In your payment settings, choose who pays: the client (the default), split 50/50, or you. When you pay, it comes out of the payment before it reaches your bank.

Yes, $2.50 per card payment. It only matters on small payments: a $20 deposit on Free carries a $2.50 fee instead of $1.98.

Yes. The same fee applies to every card payment for the tattoo — the deposit, the balance, a full payment up front and walk-ins. Tips are never charged; they go 100% to you.

Card payments land in your bank account the next business day. Payouts go out once a day, so payments from Friday, Saturday and Sunday arrive together on Monday.

Before your first payout we verify your identity and your bank account. If we need a document, we'll ask in your payout setup, and payouts start as soon as it's approved.

Visa, Mastercard, American Express and Discover — credit or debit. Apple Pay and Google Pay are on the way.

Your deposit and refund policy is yours to set. Refund all or part of a card payment from that payment in your dashboard; it goes back to the client's card, and banks usually show it within 5–10 business days.

Their bank opens a chargeback. We tell you right away, show what the bank is asking for, and you send evidence like the signed waiver, your messages and session photos.

Card details go straight to our payment processor, a PCI DSS Level 1 service provider — the highest level of card-security certification. We never see or store full card numbers, and your bank details and ID are handled the same way.

Each January we send the IRS tax form for card income (Form 1099-K) if your card payments pass the IRS minimum — $20,000 and 200 payments a year, lower in some states. Keep your own records and ask a tax pro what you owe.

Not yet. To take card payments, your business has to be based in one of the 50 states or Washington, D.C., with a US bank account.

Clients use your public booking page to send the details that matter: service, placement, references, schedule needs, and contact info. You can review requests before they turn into confirmed appointments.

Yes. CREW.INK is built around artist control. You can review the request, message the client, adjust details, and confirm only when the appointment makes sense.

Yes — Google Calendar two-way sync. Connect your Google account from Integrations in Settings: confirmed appointments are written to your Google Calendar automatically, and events already on your Google Calendar block those times so new requests cannot double-book you.

Store is the client-facing place where an artist or studio sells merch, flash, prints, digital goods, and other products. Exchange is the artist-to-artist marketplace for tools, templates, and education.

Yes. Public discovery surfaces like Artists, Map, and Store help clients browse artists, locations, and customer-facing products without flattening every artist into the same generic profile.

Yes. Artist public pages are user-themed. CREW.INK keeps shared behavior consistent while preserving the artist's own identity, visuals, and booking context.

Email support@lvl2.ink or use the contact page. CREW.INK also lists public support details for account, billing, receipt, invoice, and platform questions.

Accounts sign in securely, and each workspace only sees its own clients. Card details never touch our servers — they go straight to our PCI DSS Level 1 payment processor.

Clients can use their client portal or request-status link to track appointments, messages, reviews, payments when enabled, and follow-up details.