Cancellation policy

To cancel a confirmed booking, reply CANCEL to your confirmation SMS, contact the artist directly, or email support@lvl2.ink with your booking reference. You will receive a cancellation confirmation once the booking is marked cancelled.

Each artist sets their own cancellation window and deposit-forfeiture rules on their booking page. LVL2 does not override artist-set windows. Common policies: 48+ hours notice may refund or reschedule; 24–48 hours may be partial; under 24 hours the deposit is typically forfeited.

A no-show is treated as a same-day cancellation. If an artist or studio cancels, LVL2 notifies you and refunds any deposit collected through LVL2 within 5–7 business days. Deposits paid outside LVL2 are the artist's responsibility.

LVL2 is currently free. When paid plans return, cancellation from Dashboard → Settings → Billing takes effect at the end of the billing period. Contact support@lvl2.ink if you were charged in error.